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You’ve heard the expression “work smarter, not harder” before, but what does that mean exactly? When your inbox is packed, there's a giant stack on your desk and the phone keeps ringing, how are you supposed to get it all done smarter?

The truth is many of our common ways of doing things aren’t actually productive. When you focus too heavily on the act of doing over the brilliance of planning, you can be spinning your wheels with a lot of extra activities that aren’t driving any results. That means lots of time wasted on things that aren’t worth your attention, or that could be handled in a more efficient manner...